Citizen Connect

Simplified solutions for Colorado’s El Paso County community connection app

Redesigned UX/UI App for a Clear User Experience for a County Service App

Company

El Paso County

Role

Lead UX/UI Designer

Duration

1.5 Months

Team

1 UX Designer, 1 Brand Strategist, Committee Board and 1 Project Manager

The Challenge

How might we simplify the process of finding community resources and assistance from county services?

Specific Goals

Simplify navigation and highlight key information through intuitive design and sensible information architecture.

Key Metrics

Success will be measured by our ability to overcome resistance to change and demonstrate the clear user benefits of UX improvements, ensuring adoption and the app's overall effectiveness.

Screen Before UX/UI Designs Fixed the Unclear Navigation and Cluttered App

Before

solid beige background
Optimized UX/UI Designs of the County Service App Improving Digital Experience

After

UX/UI Redesign

End-to-End Experience

Navigate clearly, find easy access to resources and services, and connect with your community while feeling safe and informed.

Mobile app interface for El Paso County Citizen Connect, showing a forest background. The left screen features options to sign in or create an account. The right screen offers a welcome message with buttons to submit a request or view services, and menu icons for navigation."

01

02

Two mobile screens displaying the Citizen Connect app. The left screen shows a "Service Catalog" with services like animal issues and park clean-up. The right screen shows "News" with articles about advisory committee volunteers and new voter centers opening.

03

Two mobile app screens displaying a directory and help section with profiles of elected officials and information about El Paso, including images of landscapes and wildlife.

04

Mobile app interface for "Citizen Connect" with a search bar and menu options. Left screen shows recent searches "Visitor Guide" and "Lilith Reservoir," and top searches like "Financial Services Department" and "Business Guide." Right screen displays navigation menu with options like "Services," "News," and "Contact Us."

Outcomes that tie back to the challenge

Results

100%

of the initially skeptical committee found the value in ur UX assessment and UI evolution and agreed to modernize.

TV show hosts sitting on a set with a "Loving Living Local" sign in the background.

Dedicated El Paso County Veteran Service Officer, Richard Gagne, live December 2024 sharing how they assist veterans navigating claims, accessing resources, and receiving deservec support.

“Awesome segment! Richard helped me with my increase claim. Top- notch services!”

UX Findings

showed the biggest issues could easily be solved by a more sensible site organization for experience optimization.